Tips on how to Assure Product Operations Effectiveness

Congratulations on constructing your product operations crew! Nice product operations can turn out to be the spine of a profitable product firm. Nevertheless, with a view to drive outcomes as a lot as doable, they must be executed correctly from day one. This put up is a brief and sensible define based mostly on Dragonboat CEO & Founder Becky Flint’s session on the 2022 PLA Product Ops Competition the place she outlines how you can assure product operations effectiveness from begin to end.

The 4 Phases of Constructing Early Product Operations 

Again within the days, earlier than it was even referred to as product operations, Becky was one of many first to construct out the operate at PayPal when the entire firm slot in one room earlier than rising to fill dozens after which a whole bunch.

Within the technique of scaling and constructing, that’s when Becky started to note the sample that took product operations effectiveness from forming to performing.

Product operations first begins because the “golden thread” or “connector” of a enterprise with 4 levels.

  1. Forming: Figuring out an issue, getting buy-in
  2. Storming: Surveying and assessing the issue
  3. Norming: Supporting product managers and standardizing processes
  4. Performing: Making a supply of fact and constructing context and communication
4 stages of product operations effectiveness

The concept right here is making a related state and constructing out a acknowledged path. 

Within the forming state, a product operations supervisor’s focus must be on getting buy-in. As a brand new addition to the product crew, you need to construct confidence within the forming stage amongst crew members. They need to know you can create options for chaotic issues.

Within the storming state, a fast tip is deploying a survey to product managers and all stakeholders. This may assist you to work out what’s blocking them and how you can assist them be efficient. 

Then as part of the norming state you need to outline a plan and start to implement standardization so as to attain peak efficiency through a source-of-truth.

Managing the Inevitable Product Operations Stall

Very like how in agile, scrum masters will expertise a stall, it’s regular for product operations effectiveness to hit a plateau as effectively. Albeit annoying, this may be an indicator that your able to transition product operations from 1.0 to 2.0.

product operations stalling

What does that imply?

Product Operations 1.0 

Earlier within the put up, we described product operations because the glue or “connector” of product. Product organizations wanted technique to develop, and that relies on knowledge and a imaginative and prescient product operations supplies to attach every thing. 

You possibly can count on product operations 1.0 to ship:

  1. Course by means of clear imaginative and prescient
  2. Analysis, knowledge, and details to drive choice making
  3. A balanced technique round rules #1 and #2

At a sure level, product operations effectiveness will hit a cap the place being the glue is not adequate to assist and allow progress. That’s why we name the primary part of product operations model 1.0.

Product Operations 2.0

The place product operations 1.0 is the “connector”, product operations 2.0 is the “pressure multiplier”. 

When product operations enters the two.0 stage, that is the place the “operations” a part of “product operations” actually comes into play. 

And that is the place product organizations will get options to lengthy standing questions like:

  • How can we construct work?
  • What’s going to make execution occur?
  • How can we create firm alignment? 

The necessity a product group could have when product operations 2.0 enters the image is round organizational design and improvement. Ensure to not rush into this stage.

Earlier than you take into account elevating your product ops to 2.0, you want to first ask your self if prodops 1.0 delivered on what it wanted to? Do you are feeling that prodops has helped the crew?

Once you rent to assist progress to not cope with chaos then you definately’re actually able to develop.

– Becky Flint, Dragonboat CEO & Founder

When your crew is prepared, you’ll be able to count on product operations 2.0 to ship:

  1. Nicely-formatted and functioning groups
  2. A developed work breakdown hierarchy
  3. Construction throughout the entire group round rules #1 & #2

For extra, take a look at Becky’s product operations roadmap to success.

Remodeling Product Operations Effectiveness From Model 1.0 to 2.0

Do not forget that what received you right here gained’t get you there.

Because the glue, product ops 1.0 was about offering clear knowledge & a imaginative and prescient to execute technique Product ops 2.0 is the pressure multiplier. They work out how you can construct work & technique to drive alignment throughout the board.

– Becky Flint, Dragonboat CEO & Founder

How can product operations make the transition from model 1.0 to model 2.0?

That’s the place product portfolio administration is available in. Product portfolio administration spans from the construction to the cadence and the instruments. Let’s dive in.


One of the incessantly requested questions surrounding product operations is “How do you construction product operations?” And sadly, the reply is “it relies upon”.

When a crew is small (3-10 product managers), your group requires a centralized crew to construct greatest practices and fill the wanted miscellaneous roles.

When a crew grows a bit greater (10-20 product managers), completely different groups function in a different way, so centralized groups are not versatile sufficient to drive groups. That’s the place the embedded mannequin comes into play. This may embody 2-3 pods per each product operations supervisor and specialty groups.

Lastly, when your group grows to deal with massive groups (20+ product managers), they’ll require assist. Present this assist with an efficient working system. This may double down on embedded groups that align to enterprise items or the product line. 


Equally as essential because the construction, the portfolio cadence permits product organizations to work successfully. 

product ops portfolio cadence

A very good product operations cadence will function on 3 horizons. A 3-time-horizons cadence accounts for the long-term, mid-term, and near-term targets. 

This creates strategic alignment between the agile crew that works in sprints, the manager crew that works in annual and quarterly targets, and the useful leaders who create milestones in between.

The three-time-horizon cadence ensures product operations effectiveness as you transition from product operations 1.0 to product operations 2.0.


Each product supervisor manages between $1-5 million price of engineering assets. And as probably the most leveraged roles, product ops will find yourself managing $20-30 million assets.

That’s why an efficient pressure multiplier wants to grasp the portfolio cadence in addition to the suitable administration collaboration instruments to arrange knowledge from the bottom as much as the big-picture view.

Instruments closely affect how you’re employed. The fitting device will assist you to tie technique to operations and join the crew collectively to drive their firm ahead. 

A portfolio device like Dragonboat is constructed to assist the best way product operations have to work. With so many fuzzy items that require fixed analysis, an outcome-focused device that lets you examine eventualities, join initiatives to OKRs, and get real-time updates will likely be a game-changer in accelerating product operations effectiveness.

Dragonboat is the quickest rising product portfolio platform for outcome-focused groups to strategize, prioritize, plan and ship merchandise that drive enterprise outcomes. With Dragonboat, product groups can join OKRs, buyer insights, and product initiatives in a single supply of fact PPM platform. 

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