“5 Suggestions To Speed up Digital Transformation”

Immediately, we focus on “5 Suggestions To Speed up Digital Transformation” with Jeff Hopkins, Honeywell’s World Program Administration Workplace chief accountable for their end-to-end challenge options processes.

He additionally serves because the Program Administration Workplace chief for Honeywell Intelligrated.

Previous to becoming a member of Honeywell, Jeff held R&D roles at Procter & Gamble Firm throughout a number of areas and enterprise segments. He’s the business chief in enterprise-wide digitally enabled work course of transformation.

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Highlights from Episode 148:

“5 Suggestions To Speed up Digital Transformation” with Jeff Hopkins


Are you able to inform us about your self and your background?

I’m at the moment the worldwide program administration workplace chief for Honeywell, in addition to the Intelligrated PMO chief. I’ve been in that position at Honeywell for about three years and previous to that was at Procter & Gamble, driving lots of work course of transformation within the R&D and manufacturing, regulatory area. I’m a chemical engineer by coaching however I’ve at all times been very within the digital facet of issues. So I’ve gravitated over to that space over time.

Are you able to clarify to us slightly bit concerning the two hats that you simply put on at Honeywell?

The worldwide program administration workplace chief position is a brand new position. It’s actually to optimize about $11.5 billion price of tasks options enterprise. So, we’ve centered on challenge options to begin and span these companies. We need to optimize the efficiency of those that drive the profitability of these companies by standardizing the work processes and digitally enabling these work processes with enterprise-wide capabilities. But additionally importantly investing and constructing the long run DNA and program administration and controls by growing the capabilities and skillset of our worker base.

It’s form of been attention-grabbing as a result of I’ve bought that form of horizontal roll on the company degree. However then I’m deeply embedded in probably the most essential challenge options companies to see the actual day-to-day challenges of working that enterprise, and the alternatives which might be there. Then I like to inform my friends within the different challenge resolution companies that, “Hey, from a company standpoint, I’ve bought to eat my very own pet food so to talk.” So it forces you to actually suppose intently round “Is what we’re going to be driving out right here a price add? What are the actual sensible challenges with implementing it down right into a enterprise?” So I feel it’s helped maintain me form of grounded as properly to deliver extra in-depth expertise on this enterprise mannequin.

Might you simply give an summary of perhaps a few of the typical applications and tasks that you simply handle at Honeywell? Are all of them the identical or are there utterly totally different tasks taking place on the identical time?

I’d say that it speaks a bit to the transformation that we’re driving and why we’re placing collectively, the GPMO: should you have a look at the exterior setting that we’re working in, I feel most of leaders would inform you that it’s essentially the most difficult, if not, not less than probably the most difficult environments to function in. So, beginning with the pandemic, and the influence of the pandemic, flowing proper from that disaster into international provide chain shortages, into inflation, the struggle in Ukraine with Russia, the place you’ve bought firms which might be needing to get out of their operations in Russia, they’re needing to guard and care for his or her staff in that space, after which definitely main into everybody’s concern about this winter in Europe and what’s that going to imply to have the ability to function a enterprise? What’s that going to imply for our individuals? A really, very difficult setting.

So, within the GPMO, it’s actually about then recognizing that every time there’s an enormous disruption like that, it additionally creates the chance for innovation. When the climate is admittedly tough and the water is uneven one of the best captain and one of the best crew are inclined to prevail in a race. And so, investing into that storm, to lift the bar on our efficiency as a challenge options enterprise and actually optimize that not simply to climate the storm however then outpace our competitors is a very, actually nice alternative. So, lots of the GPO efforts are centered there. So, “How can we standardize the best way that we’re doing the work, deploying an enterprise ecosystem to handle these tasks?”

The sorts of tasks we work on are exceptionally numerous throughout the enterprise. So, in Honeywell Intelligrated, it’s warehouse automation. These tasks can vary from a few million {dollars} of these upgrades that you simply’re doing over a weekend to over a $100 million tasks which may final 18 months and even two years, relying on once you begin the clock. Then we’ve our Honeywell Constructing Options will do lots of built-in techniques for buildings, safety and hearth, once more, smaller tasks all the best way as much as fairly large tasks there.

In our UPT (Utilities, Efficiency, Know-how) group, who play within the oil and gasoline business there’s a really numerous vary of tasks there. We’ve got our course of options companies, and so they’re dealing once more with a really broad vary of sorts of tasks, the geographies they’re coping with. Then our Arrow group and our Good Vitality group, form of spherical it out. It’s fairly a various form of buyer base, a various enterprise mannequin, a various geography. So, very, very totally different, however all unified round this imaginative and prescient that we have to increase the bar on how we’re working these tasks to optimize the efficiency of these companies.

What are the pitfalls that you’d usually encounter in the case of implementing digital transformation in an organization?

I feel it’s a fantastic query and it’s actually the main target of my speak. When individuals speak about digital transformation, they have a tendency to get very centered on the device and you already know “It’s this device or that device.” And it’s all about implementing the device. However I heard a fantastic analogy that speaks to what I feel is the largest problem, which is across the individuals facet of change. This analogy was that the digital transformation is just like the Cyclone in The Wizard of Oz. It rolls via, it tears every little thing up, picks you up, and plops you down on this new world that’s so very overseas and really totally different to you from an end-user perspective, proper? And truly from a frontrunner of these customers as properly as a result of their life modifications fairly a bit.

I feel it’s a fantastic analogy as a result of if you concentrate on The Wizard of Ozwas the primary color film again in 1939 and that transition from Kansas in black-and-white to Ozin color, I feel, may be very indicative of form of what we see of going from a world the place you’re in electronic mail and spreadsheets to a world the place your knowledge is extra democratized, and you may entry it and leverage it extra. However should you actually form of dig into this, the Cyclone was crucial to the film, however the film wasn’t concerning the Cyclone. The film was about Dorothy’s journey to Ozand studying to fall in love with Oz, proper?

Often, individuals will cease right here and say “This can be a horrible analogy, the entire film was about Dorothy’s, need to get again to Kansas.” Like, “Whenever you’re imagined to be speaking about transformation, and the entire level of that film was she was making an attempt to get again to Kansas.” I feel that’s a really actual factor that all of us cope with and when driving transformation is individuals need to return to their previous method of working, proper?

However what lots of people don’t know is that film was the primary in a sequence of 12 books and the remainder of these books detailed Dorothy’s journey to get again to Ozbecause she realized as soon as she was again in Kansas, it’s not the place she needs to be. I feel commerce digital transformation may be very very like that. So, when you get individuals over and so they’re actually arrange with an operation within the new world, no person needs to return to the previous world, proper? As soon as they’re proficient and so they’re succesful.

It raises the query of what do our individuals have to efficiently navigate that transformation. So persevering with with the analogy slightly bit, should you’ll let me proceed with the analogy: If you concentrate on the film, Dorothy was helped by three individuals, the Scarecrow, the Tin Man, and the Lion. For those who form of play the analogy slightly bit extra, the Scarecrow was in search of his mind and so this speaks to: we have to prepare our individuals, and we have to educate them. Coaching and schooling are two various things as a result of coaching is form of “Okay, push this button. Do that. Do this.” Training is extra the “Why we’re doing it and what we need to get out of it.”

The Tin Man was in search of his coronary heart. So the guts represents the passionate perception that this transformation that you simply’re driving is crucial not only for the corporate to outlive, however for the corporate to thrive.

Then the one that actually resonates with individuals was the Lion who was in search of braveness. That is the braveness to get began and the braveness to maintain going when the going will get powerful. As a result of the progress in these transformations is usually uneven. So my first tip that I’ll share within the Undertaking Controls Symposium is to search out your lions, feed your lions and that’s versus feeding them to the lions which is what typically occurs, and be aligned your self.

And so, I’ll share a video when the Undertaking Controls. I’ll discover these of us which might be actually embracing what we’re doing. I’ll put them on a pedestal and I’ll put them out in entrance to speak to their friends, immediately or in some movies. So I exploit lots of movies to try this. I’ll share a video that we only recently put collectively about our Cora transformation within the Undertaking Controls Symposium.

Why is it so essential how one can get them on board with this, whether or not it’s in implementing the software program to assist with the digital transformation or actually to coach, like how is that this essential?

I feel you want a multi-faceted method. The second tip that I’ll in all probability spend slightly bit extra time on, and I’ve bought some form of visuals to help it, is: We developed this, I name it the V-model for transformation and it’s very a lot centered round a go-live. You should use it all through since you clearly will in all probability have a number of go-lives in your journey. However should you have a look at driving transformation, I imagine that it’s essential drive transformation on three ranges and it’s a must to have a administration working system round driving that transformation on all three ranges. That’s with a cadence of the way you join, who you join with, the KPIs that you simply’re measuring. All of these issues have to return collectively.

Clearly it’s a must to have interaction senior management and senior management must commit the sources which might be going to be required to do it. They bought to outline that it’s a precedence and so they should decide to a date that they’re going to get it achieved by as a result of in any other case this stuff simply form of shift to the appropriate as a result of change is difficult and all of us have very busy lives in our day-to-day. So, placing time apart to remodel may be very tough. So, that group has actually bought a maintain to these three issues. We’re committing the sources. This can be a precedence after which we would like it achieved by this date, and so they bought to drive that down of their organizations.

Then on the opposite finish is, you’ve bought the top customers. It’s attention-grabbing as a result of the motivation between the 2 may be very totally different. The senior leaders, they’re nervous about what’s proper for the corporate and the customers are nervous about what this implies for me and my day-to-day position. In that consumer group, I discover this bell curve of innovators, early adopters, early majority, late majority, and laggards are very actual. It’s one thing that you simply see. And so for that group, I feel there’s it’s form of a double-edged sword.

So, one is, it’s essential present coaching and it’s essential present schooling. Relying on the operate, and relying on the tradition, you might want to only spend the time on the what otherwise you may want this and the time on why to get them there. I feel that’s one thing it’s a must to form of work out along with your viewers: are they form of compliant, do they go alongside as a result of they’ve been advised to or are they going to present you lip service after which simply maintain doing what they’re doing with out actually embracing the transformation?

Then I feel on the opposite facet it’s a must to measure utilization. And so we’ve been pulling some back-end knowledge and taking a look at what number of occasions are individuals logging in, how a lot time are they spending within the totally different device,  the place are they’re going? So, we’re working to extract good analytics out of the info that we’ve within the device to grasp how persons are utilizing it and perhaps the place they’re struggling, the place we have to do extra coaching or pockets of resistance in numerous companies.

Then actually like I’ll undergo and have a look at logins and if I see a PM hasn’t logged in over per week, I’ll name them up personally and be like “Hey, why didn’t you login previously week?” And that hands-on contact I feel it’s typically stunning to them that they’ve a VP calling them asking them why they haven’t logged into the device. However I inform you it will get outcomes as a result of then they get on the journey. Then I feel crucial group is that it’s a must to have this third group which is the change community leaders.

As a result of should you’re in a company position like I’m, you’ll be able to’t lead a company via a change. Enterprise leaders in that group have to try this. So, these change community leaders are typically the leaders of the individuals which might be going to be the consumer, typically they’re their friends, and we elevate considered one of them to be the subject material knowledgeable or change community chief, however they’re going to make the transformation consumable by their group.

So, that’s each on ensuring their necessities are properly understood so we bake these in. They’re concerned within the testing in order that we make sure that we’re assembly these necessities. However then the opposite a part of that’s the different facet of that coin once more, is now it’s you’re accountable to drive this in your online business. You should be certain that your online business management is engaged. You should be certain that your customers are engaged, you chose the appropriate tasks to get began on. That method has labored for me in fast-moving client items B2B and it’s labored in software program industrial B2B. For those who try this proper, you’ll be able to actually speed up your transformation.

Present Notes

Join with Jeff on LinkedIn right here


Study the keys to efficient “digital transformation” by accessing a complimentary guidebook at corasystems.com/transformationguide

Be part of Jeff Hopkins at Undertaking Controls Expo’s case research zone in London, UK, on 16th November. Study extra concerning the occasion at projectcontrolexpo.com/uk

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